Patient Access Password Security


The security of personal data is of utmost importance to us. We realise how sensitive any information relating to our users’ health is, and we are dedicated to ensuring its safety and privacy. With this in mind, we are implementing two new security measures within Patient Access which should take effect by the end of July.


Security PIN code

In line with data security best practice, we are introducing an additional authentication step for use when signing in to Patient Access. Users will be asked to set a five-digit security PIN code that they will need to enter when signing in to the app, as well as their password.

You can read more about Patient Access security PIN codes.


Mobile phone number

We will be asking all Patient Access users to provide us with a mobile phone number if they have not done so already. This is so that we can further authenticate them if they need to reset their password. Users do not have to provide us with their mobile phone number - it is an optional security measure - but we highly recommend that they do so to help further protect their data.

Find more information about adding and verifying mobile numbers.


We will be emailing all Patient Access users over the next 3 weeks to inform them of these updates and asking them to contact the Patient Access Support team rather than their GP practice if they have any questions. However, it’s still possible that some patients might contact your surgery. If this happens please simply ask them to visit our Patient Access support site where they can contact us directly.

To register online with the Practice- click New Patients on the tab above

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Vision Mission and Objectives

Keele Practice

Team Mission Statement

“Keele Practice is a long established GP surgery based on the Keele University Campus. It is committed to preserving and enhancing its good reputation for being caring by providing high quality medical services in a friendly, happy and healthy environment.

We undertake to:
We aim to work together to deliver good medical care in a personal manner to patients, taking into account the demands of family life of all.

We commit ourselves to being supportive of each other; to learning, and to improving the quality of our work through training, review and teamwork.

We strive to provide good access to an appropriate healthcare professional, and involve patients in any decisions that are made regarding their health.

We will have systems in place to ensure the safety of everyone using or working in our service.

We will treat everyone with respect and dignity, and take into account any challenges and difficulties that they may have

In return we ask you to:
Inform us of any suggestions or complaints that you have as soon as possible, so that we are able to address these

Cancel any appointments that you do not need to enable other patients to have these

Only use A&E or out of hours service if you cannot wait until the next surgery

Be nice to our staff, and let the know when you are happy with something”

The objectives of the practice

• Deliver the best possible patient care
• Have a good working environment
• Deliver as many services as possible
• Discuss and give patients choice wherever possible
• Maintain a high quality service whilst still reaching targets
• Increase the list size
• Keep staff up to date with training
• Provide patients with alternatives than coming into practice
• Have the best possible IT equipment
• Enable ease of access to all services
• Review protocols regularly
• Meet regularly with different groups
• Review and act on feedback from patients
• Use evidence based practice to make decisions
• Ensure that supply of appointments meets demand
• Identify weak areas and improve
• Keep A&E appointments and emergency admissions to a minimum
• Work with other practices
• Balance maximum service and maximum income to benefit patient and staff care

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